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An automatic acknowledgment is sent to the email address provided, and the enquiry is reviewed for a conflict check and a substantive response, generally provided within one business day, setting out the recommended next steps for the dispute described.

Enquiries are treated as confidential and handled in line with the firm's obligations under the Data Protection Acts 1988 to 2018 and the EU General Data Protection Regulation. The enquiry form itself should not include privileged or highly sensitive dispute detail.

The form asks only for a general description of the dispute. Detailed privileged correspondence, settlement offers, or commercially sensitive figures should be kept for a direct conversation once a conflict check has been completed, rather than included in the initial form.

Enquiries can also be sent directly by email to office@fmsolicitors.com. The enquiry form and email are the two available contact routes.

No. Reviewing an initial enquiry to confirm whether the firm can act and to identify the appropriate next step does not carry a fee. Any fee arrangement for further advice or representation is agreed separately before work begins.

The firm aims to respond to enquiries, whether made through the form or directly by email to office@fmsolicitors.com, within one business day of receipt.

Yes. Arbitration Consultation is available before a dispute has formally arisen, including review of an arbitration clause in a contract that has not yet been signed.

A conflict check confirms that acting for a prospective client would not conflict with an existing client relationship or a prior matter. It is carried out before any substantive advice is given, following receipt of an initial enquiry.

The firm's services are aimed primarily at businesses, including SMEs, and individuals acting in a commercial capacity, such as company directors or shareholders, rather than consumer disputes unrelated to a commercial contract.

Clients across Dublin, Cork, Limerick and Galway are served from the firm's office at 20 Harcourt Street, Dublin 2. The Areas We Cover page lists the towns and districts served, all from the same Dublin office.